Service Team

PTSGI's core service is translation. Our dedicated team consists of outstanding and experienced project managers, engineers, technical writers, and professional translators, enabling PTSGI to undertake work covering a wide variety of fields. Most importantly, we have the technical know-how, sophisticated tools, and superb talents to provide solutions that meets all your needs in time.

Our project managers analyze your requirements and propose a comprehensive solution to meet your needs in multi-language translation, website and software localization, professional typesetting, technical writing, and simultaneous interpretation.

Currently, PTSGI has approximately 300 employees working jointly with 60 in-house translators as well as 270 exclusively contracted translators and an additional 3000 freelance translators globally, providing strong lineups with solid backgrounds in information, financial, medical, legal, technological, and commercial fields.

Responsible and experienced chief translators lead the way for the translation team to manage work flows and ensure best quality of documents.

Highly skilled technical writers produce high quality technical manuals and documents for your product.

In addition, our mobile MIS engineers are always there to satisfy any technical needs pertaining to your document.

While quality assurance is a key issue to every enterprise, it is more so for exacting translation business and internationalizing tasks. Translation and service qualities are the major customer concerns. Bad translation results in problems ranging from customer complaints and loss of business, to legal disputes.

A small mistranslation may lead to a complete misinterpretation of the meaning, tone, or level of professionalism of the original document. So, how do we ensure quality of our translation?

Translation Document Quality Control Management Procedure

PTSGI ensures quality and confidentiality through its patented QA system, TDQCMP. We have the highest quality demands that normally surpass those of the clients. This ensures total customer satisfaction in terms of quality and professionalism in our translation products and services.

Through constant analysis and upgrading of Quality Assurance procedures, PTSGI maintains the highest quality in translation, localization, and internationalization.

High quality service is the essence of the translation and localization business. Therefore at PTSGI, quality and customer satisfaction are our most important goals. We have also developed the state of the art GTAIS CRM (Customer Relationship Management) system by which all customer feedback is responded to by high-level managers, in person, to get the information across. This is another goal we take pride in and continue to strive for.

This is how we maintain a sustainable relationship with the client and ensure flawless style and precision in the translation, which in turn ensures total fulfillment of customer expectations.

TDQCMP Flowchart